Terms of Tuition

These Terms of Tuition set out the basis on which NB Private Tuition Ltd provides private tuition, group classes and related educational services.

Please read them before booking tuition. By confirming a booking with us, you agree to these Terms.

1. About us

NB Private Tuition is operated by NB Private Tuition Ltd, a private limited company registered in England and Wales under company number 16977031.

Registered office:
147a High Street
Waltham Cross
Hertfordshire
EN8 7AP

Email: nick@nbtuition.co.uk

In these Terms:

• “we”, “us” and “our” mean NB Private Tuition Ltd;
• “Client” or “you” means the person who books or pays for the Services;
• “Student” means the person receiving the Services; and
• “Services” means tuition, classes, educational support and related services supplied by us.

Where the Student is under 18, the Client will normally be their parent or guardian. The Client is responsible for bookings, payments and compliance with these Terms.

Where an adult Student books tuition for themselves, references to the Client and Student may refer to the same person.

2. The Services

We provide educational services including:

• one-to-one tuition;
• two-to-one and small-group tuition;
• online tuition;
• in-person tuition;
• entrance and scholarship examination preparation;
• subject support;
• homeschooling support;
• university admissions and interview preparation;
• academic skills and dissertation support; and
• educational resources supplied as part of tuition or classes.

The precise subject, lesson length, location, frequency, format and fee will be agreed with the Client.

Nothing on our website obliges us to accept a particular Student or booking. Availability is limited and we may decline an enquiry where we do not believe the proposed tuition is suitable, where we lack capacity, or for another reasonable professional reason.

3. Booking tuition

A booking is confirmed when we and the Client agree the relevant lesson or schedule of lessons, whether by email, message or another agreed method.

For recurring tuition, individual lessons may be scheduled on an ongoing basis. Unless expressly agreed otherwise, booking recurring tuition does not require the Client to continue for a fixed term.

The Client may discontinue future tuition at any time, subject to the cancellation provisions below for lessons that have already been booked.

We may provide information about proposed lesson frequency, study plans or preparation schedules. These are recommendations rather than guarantees and may be adjusted in response to the Student’s progress, school requirements, examination dates or other circumstances.

4. Fees

The fee for tuition will be communicated to the Client before the relevant booking is confirmed.

Different rates may apply to different Services, including one-to-one tuition, group tuition, specialist preparation, marking or other educational work.

Where a lesson has been booked at an agreed fee, that fee will not be increased retrospectively.

We may change our rates for future tuition. Where a Client has regular ongoing tuition, we will give reasonable notice of a change in fees before the new rate applies.

Unless otherwise agreed, invoices must be paid within 14 days of receipt.

If an invoice remains overdue, we may pause or decline to confirm further lessons until the outstanding balance has been paid. We will normally contact the Client before doing so.

The Client remains responsible for paying invoices even where tuition is booked for another person, including their child.

5. Cancellation and rescheduling by the Client

We understand that plans change. Our cancellation charges are intended to reflect the fact that lesson time is reserved for an individual Student or a limited group and may be difficult to reallocate at short notice.

Subject to any statutory cancellation rights described in section 8:

More than 48 hours’ notice

A lesson may be cancelled or rescheduled without charge where at least 48 hours’ notice is provided.

Between 24 and 48 hours’ notice

Where a lesson is cancelled or rescheduled less than 48 hours but at least 24 hours before its scheduled start time, 50% of the lesson fee will be payable.

Less than 24 hours’ notice

Where a lesson is cancelled or rescheduled less than 24 hours before its scheduled start time, the full lesson fee will be payable.

Notice is calculated from the scheduled start time of the lesson.

Cancellation should be communicated directly to us using the usual contact details. A cancellation is effective when it is received.

We may waive or reduce a cancellation charge where we consider this appropriate, for example in exceptional circumstances. Any decision to do so on one occasion does not oblige us to waive a charge on another occasion.

6. Late arrival and non-attendance

If a Student arrives late, we will normally provide tuition for the remainder of the booked lesson where reasonably practicable. The lesson will still finish at its originally scheduled time and the full fee will remain payable.

If a Student does not attend a booked lesson, the full lesson fee will normally be payable.

For an online lesson, we will make reasonable efforts to contact the Client or Student if the Student does not appear at the agreed time.

Repeated missed lessons, persistent late arrival or frequent short-notice cancellations may result in us declining to reserve further regular lesson times.

7. Cancellation or lateness by us

If we need to cancel a lesson, the Client will not be charged for that lesson.

Where a cancelled lesson has already been paid for, the Client may choose, where practicable, between:

• applying the payment to a rescheduled lesson; or
• receiving a refund or credit for the cancelled lesson.

If we are significantly late to a lesson, we will make reasonable efforts either to provide the full booked teaching time or to provide an appropriate adjustment, credit or rescheduled time.

We are not responsible for consequential expenses incurred as a result of a cancelled lesson where those expenses were not reasonably foreseeable when the booking was made.

8. Statutory cancellation rights

Clients acting as consumers may have statutory rights to cancel certain contracts concluded at a distance or away from our business premises.

Where the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply, a Client will normally have 14 days from the date the relevant service contract is entered into in which to cancel it.

These statutory rights are separate from our ordinary 48-hour lesson cancellation policy.

If you ask us to begin providing Services during an applicable 14-day cancellation period, we may ask you expressly to confirm that you wish the Services to begin before that period has expired.

If Services begin during the cancellation period at your express request and you then exercise a statutory right to cancel, you may be required to pay for Services already supplied up to the point of cancellation, to the extent permitted by law.

Where a service has been fully performed during the cancellation period, the statutory cancellation right may end where the legal requirements for this have been satisfied, including any required prior consent and acknowledgement.

Nothing in these Terms is intended to remove or restrict any statutory cancellation right that applies to you.

9. Online tuition

Online tuition is normally provided using Zoom or another platform agreed with the Client.

The Client is responsible for ensuring that the Student has:

• a suitable internet connection;
• a suitable computer or other device;
• any materials identified in advance of the lesson; and
• an environment in which the Student can reasonably participate.

Where the Student is a child, the parent or guardian remains responsible for providing an appropriate and safe environment for the Student during online tuition.

If a technical problem on the Student’s or Client’s side delays a lesson, we will make reasonable efforts to continue the lesson, but the lesson will normally still finish at the scheduled time.

If a technical problem on our side materially prevents us from providing the booked tuition, we will provide an appropriate rescheduling, credit or refund.

If a significant technical failure outside either party’s reasonable control prevents the lesson from taking place, we will aim to agree a reasonable alternative arrangement.

Neither party should record an online or in-person lesson without the other party’s prior agreement.

10. Group classes

Some Services are provided in small groups.

Unless expressly stated otherwise, our regular 11+ classes operate on a rolling basis. Students may join subject to availability and are not required to commit to an entire academic term or year.

A booking reserves a Student’s place in the relevant class.

The cancellation provisions in section 5 also apply to group classes.

A Student who misses a group lesson is not automatically entitled to a separate catch-up lesson or one-to-one replacement session.

Where class materials have been prepared for a Student, we may make those materials available following an absence where reasonably practicable. This does not create an entitlement to separate teaching or marking beyond that included in the booked class.

Teaching in a group necessarily involves balancing the needs and abilities of several Students. Although we aim to pitch lessons appropriately, we cannot guarantee that every part of every lesson will be at the ideal level of difficulty for every Student.

We may adjust the content, structure or level of a group course in response to the needs of the group.

If we cancel a group class, no fee will be payable for that class or, where it has already been paid, an appropriate refund or credit will be provided.

11. Educational materials

We produce and use original worksheets, mock examinations, exercises, notes and other teaching materials.

Unless expressly stated otherwise, copyright and other intellectual property rights in materials supplied by us remain the property of NB Private Tuition Ltd or the relevant rights holder.

The Client and Student are granted a personal, non-exclusive, non-transferable licence to use materials supplied to them for their own private educational use.

This means that the Client or Student may, where appropriate:

• download the materials;
• save a personal copy; and
• print reasonable copies for the Student’s own use.

Unless we give permission, materials must not be:

• sold or licensed;
• shared with other families or students;
• uploaded to public websites, shared drives, forums or social-media groups;
• reproduced for use by another tutor, school or commercial organisation;
• incorporated into a commercial product or service;
• substantially copied or adapted for redistribution; or
• presented as somebody else’s work.

This restriction is particularly important in relation to proprietary mock examinations, class packs and entrance-examination resources.

Materials belonging to third parties remain subject to the rights and permitted uses applicable to those materials.

12. Student work

The Student retains ownership of original work they create.

By submitting work to us, the Client and Student permit us to read, copy, annotate and otherwise use that work to the extent reasonably necessary to provide tuition, marking and feedback.

We will not publish identifiable Student work for promotional, commercial or teaching purposes outside the Student’s own tuition without appropriate permission.

13. Academic integrity

Our role is to teach, advise, explain, review and provide educational feedback.

Where we assist with personal statements, dissertations, coursework, applications or other assessed work, the Student remains responsible for the final work submitted in their name and for complying with the rules of their school, university, examination board or other institution.

We do not undertake to complete assessed work dishonestly on a Student’s behalf or to misrepresent authorship.

The Student is responsible for checking any institution-specific rules relating to tutoring, editing, artificial intelligence, collaboration, citation or external assistance.

14. Student information and learning needs

Clients are encouraged to tell us about information that is reasonably relevant to the provision of tuition, including educational needs, accessibility requirements or circumstances that may materially affect how a Student learns.

We will use such information in accordance with our Privacy & Cookies Policy.

We cannot guarantee that every teaching method will be suitable for every Student, but we will make reasonable efforts to adapt tuition where appropriate and where relevant needs have been communicated to us.

15. Conduct and safeguarding

Students, Clients and tutors are expected to behave respectfully.

We may end or suspend a lesson where continuing it would be unsafe or unreasonable, including in cases involving threatening, abusive, discriminatory or seriously disruptive behaviour.

Where a lesson cannot reasonably continue because of serious misconduct by the Client or Student, the booked fee may remain payable.

We may refuse or discontinue future tuition where there is a serious breakdown of trust, a safeguarding concern, persistent inappropriate conduct or another substantial reason why continuing tuition would not be appropriate.

Nothing in these Terms requires us to maintain confidentiality where disclosure is reasonably necessary to:

• protect a child or vulnerable person;
• respond to a serious risk of harm;
• comply with a legal obligation;
• cooperate lawfully with an appropriate authority; or
• establish, exercise or defend legal rights.

16. Results and educational outcomes

We will provide the Services with reasonable care and skill.

However, educational outcomes depend on many factors outside our control, including the Student’s effort, attendance, existing ability, examination performance, school admissions procedures and the decisions of third parties.

We therefore do not guarantee:

• a particular examination mark or grade;
• admission to a particular school or university;
• a scholarship or award;
• success in an interview;
• a particular improvement in academic performance; or
• any other specific educational outcome.

Statements about previous Students’ successes, testimonials or our experience are not guarantees that another Student will achieve the same result.

17. Examination and admissions information

We take reasonable care when providing information about examinations, schools, admissions procedures and application requirements.

However, schools, examination boards and universities may change their requirements, dates, formats and procedures.

Clients remain responsible for checking important deadlines and formal admissions requirements with the relevant school, examination board, university or other official body.

18. Our responsibility to you

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• breach of rights which cannot legally be excluded or restricted.

If you are a consumer, nothing in these Terms affects your statutory rights.

We are responsible for losses caused by our breach of these Terms where the loss was a reasonably foreseeable consequence of that breach.

We are not responsible for losses caused entirely by circumstances outside our reasonable control or by inaccurate or incomplete information supplied to us.

Where Services are purchased wholly or mainly for business purposes rather than private use, additional limitations permitted by law may apply.

19. Events outside our reasonable control

Neither party will be treated as having breached these Terms where performance is prevented or materially delayed by circumstances outside that party’s reasonable control.

Such circumstances might include serious illness, widespread transport disruption, internet or telecommunications failure, extreme weather, government restrictions or other exceptional events.

Where possible, the affected party should notify the other promptly and reasonable efforts will be made to reschedule affected tuition.

This provision does not affect a Client’s right to a refund where the law requires one.

20. Ending ongoing tuition

The Client may end an ongoing tutoring arrangement at any time.

There is no additional termination fee, although charges may remain payable for lessons already booked and cancelled within the periods set out in section 5.

We may end an ongoing tutoring arrangement by giving reasonable notice.

We may end it immediately where there is a serious reason to do so, including:

• threatening or abusive behaviour;
• a safeguarding concern;
• deliberate misuse or redistribution of our materials;
• persistent non-payment;
• repeated serious breaches of these Terms; or
• circumstances in which continuing the tutoring relationship would be professionally inappropriate.

If we end an arrangement, any fees paid in advance for Services that will not be supplied will be refunded or credited as appropriate.

21. Complaints

We aim to resolve concerns informally and promptly.

If you are dissatisfied with any aspect of the Services, please contact nick@nbtuition.co.uk.

Please provide enough information for us to understand the issue and the outcome you are seeking.

We will consider complaints fairly and make reasonable efforts to reach a satisfactory resolution.

Nothing in this section affects any statutory rights or remedies available to you.

22. Personal information

We process personal information in accordance with our Privacy & Cookies Policy, available on our website.

23. Changes to these Terms

We may update these Terms from time to time, for example where our Services or legal obligations change.

We will not use a change to these Terms to retrospectively alter fees or other material conditions applying to a lesson that has already been confirmed.

Where a material change affects an ongoing tutoring arrangement, we will give reasonable notice where practicable.

If a Client does not wish to continue under materially revised Terms, they may discontinue future tuition, subject only to amounts properly due for Services already provided or existing bookings falling within the cancellation policy.

24. If part of these Terms is unenforceable

If a court or other competent authority determines that a provision of these Terms is unlawful or unenforceable, the remaining provisions will continue to apply.

25. Governing law

These Terms and any dispute or claim arising from them are governed by the law of England and Wales, subject to any mandatory consumer protections that apply in the place where you live.

If you are a consumer resident in England or Wales, the courts of England and Wales will have jurisdiction.

If you are a consumer resident in Scotland or Northern Ireland, you may also be entitled to bring proceedings in the courts where you live.

26. Contact

Questions about these Terms may be sent to:

NB Private Tuition Ltd
Company number 16977031
147a High Street
Waltham Cross
Hertfordshire
EN8 7AP

Email: nick@nbtuition.co.uk